Recommended For: Entire Dental Team
Subject: Customer Service
Educational Objectives:
To raise the bar of customer service in every office
There is often a GAP in customer service between where a business is and where they need to be. That GAP is highlighted and fixed within this program. This session will be an eye-opening experience for all attendees - staff included. Nancy Friedman, the Telephone Doctor, presents her 10 Point Self-Assessment Quiz- a quiz that only you can answer. Laced with Nancy's poke-fun-at-yourself humor and real world scenarios, you'll be laughing and learning skills you'll use for a lifetime. Nancy's popular Q&A segment is a highlight you won't want to miss.
Nancy is the founder and President of Telephone Doctor, a St. Louis based international customer service and communication skills training company. She has authored five best selling books on customer service, and was selected as one of the Top 25 Most Influential Business Women in St. Louis. She is a most sought after speaker at association meetings and corporate gatherings. Her program is labeled "DON'T MISS."
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